Dear Valued Customers,
We hope this message finds you well. We are writing to inform you of an important update regarding our store operations and order fulfillment process.
As part of our commitment to providing you with the best possible service and product selection, we are undertaking a comprehensive inventory review and enhancement of our stock management system. This necessary step will allow us to streamline our operations, ensuring that we continue to offer high-quality products and maintain the level of excellence you have come to expect from us.
Please be advised that as we undergo this store refurbishment, there will be a temporary delay in shipping new orders. Any orders placed from this point forward will be dispatched sequentially after February 26th. We understand that this may cause inconvenience, and we sincerely apologize for any disruptions this may cause to your plans.
We would like to offer you two options in light of this delay:
- You may choose to wait for your order to be shipped until February 26th. As compensation for the wait, we are offering you a 20% discount with the code SORRY20. Rest assured, we will prioritize your order and work diligently to dispatch it as quickly as possible once the inventory enhancement is complete. To avoid an extended waiting period for those not using the discount, we may consider automatically cancelling the order after 48 hours.
- If the delay does not align with your needs, we completely understand and are offering a full refund for any orders that have not yet been shipped.
Should you decide to wait, we want to extend our heartfelt gratitude for your patience and understanding during this period. Your support is invaluable to us, and we are deeply appreciative of your loyalty.
To proceed with either option, please contact our customer service team at firstname.lastname@example.org, and they will be happy to assist you with your choice. Additionally, if you have any questions or concerns, our team is ready to provide you with the information and support you need.
We are confident that these improvements will enable us to serve you better in the future, and we look forward to continuing to be your trusted source for shoes.
Thank you for your continued support and understanding.