Shipping Policy

Note:Delivery delay due to COVID-19

Due to the current global situation, delivery may be delayed, but please be assured that your order will still be sent to you. Thank you for your patience during these difficult times.

We recommend that you monitor your local postal service for the latest information about your local delivery, as this information varies by region. If you have any questions about any orders in transit, please feel free to contact us.

Your support is of great significance to us, especially during this time. Stay safe and take care of each other.

Delivery Process

The Processing Time usually takes 1-5 business days, but may be longer due to a high volume of orders.

Order Status

We will send you an email confirming that your items have been dispatched once your order leaves the warehouse. You will then receive another email with the tracking number that you can use to track your order status online with a link here

Shipping Charges

Free shipping on all orders.

Shipping Time

During checkout, you’ll see an estimated delivery date based on the shipping option you’ve selected. Shipping time can also vary from different regions.


Delivery Times are approximate and should be used as a guide only.

We do not offer shipping to every country. If we don’t currently ship to your country, send us an email and we’ll do our best to get you a pair.

If you have not received your delivery within the estimated delivery date, you can check your order status online by clicking the “tracking order” button at the page footer, for any other problem please contact with us.

Order Address Error

Please double-check that you have provided the correct shipping information during checkout. We create shipping labels directly from the information presented during checkout.

Our orders are packaged and shipped out quickly after they are placed to ensure that your shoes arrive as soon as possible. Because of this, all address changes must be requested as soon as possible after your order has been placed. We’ll do our best to change the shipping address.

Need to change your shipping address? Send us an email or leave us a message here.

Additional Information

We process orders Monday-Friday (excluding holidays).
All delivery time are estimated and is not responsible for delays due to some unpredicted factors (weather, delivery carrier factors, customer error, holiday-related delays) or any other unforeseen factors.

If you have any questions or need help with your account, please contact us to assist you.