AOMISHOES ® Gift Card

1. Unique Product Selection: We work with hundreds of suppliers across the globe to bring you the absolute best and trendiest croc-embossed fashion accessories in the market. 
2. Top-Notch Support: When we say top-notch, we mean it. Your satisfaction is our number one priority.
3. Satisfaction Guaranteed: Didn't work out for you? No hard feelings! We offer a 90-day money back guarantee on ALL items!
4. Secure Payments: Your payment information is processed securely. We accept a variety of payment methods including Paypal, Visa, Mastercard, Google Pay & Apple Pay.
5. Track Your Order: After you place your order, you can check the status of your package from start to finish. We will always keep you in the loop.

At AomiShoes, our customers’ satisfaction is what we strive for. Therefore, you are able to file a claim for an exchange, a return or a refund within our 90-day warranty period. Here are the details of our return and exchange policies.

Click here to initiate a return

Preconditions for Return & Exchange

• Your items are unworn, undamaged, in re-sellable condition (i.e. no creases or wear on soles) and in their original packaging.
• Your return & exchange request can be achieved for the issues on quality, size and color only.
• Your return & exchange request is submitted within 90 days of receiving your original order.

Please note:

• Any orders that have already been packed or shipped cannot be cancelled. 
• Any items in the clearance sale cannot be changed or returned.
• AomiShoes is not responsible for the returns or exchanges process.
• You are advised to use a trackable shipping service and to purchase shipping insurance if the item is worth over $75.
• AomiShoes reserves the right to refuse returns or exchanges that do not meet these criteria.

Return

• AomiShoes's Responsibility: incorrect order/defective order

1. If you have received the incorrect order in wrong color or wrong size, or the defective order with quality problem, we will allow a return to our warehouse for a refunds.
2. AomiShoes will be responsible for return shipping fees.

• Customer’s Responsibility: unwanted items

1. If you decide that you no longer want the item or simply want to return it, you have to make sure the item is in re-sellable condition.
2. You will be responsible for return shipping fees.

Refund

• Refunds will be processed within 3 – 12 business days upon receiving your return at the warehouse. If it has been longer than two weeks, please Contact Us.
• The refund will be made via the same payment method used to make the purchase.

Exchange

• AomiShoes’s Responsibility: incorrect order/defective order

1. If you have received the incorrect order in wrong color or wrong size, or the defective order with quality problem, please contact us and we will allow a return to our warehouse for an exchange.
2. AomiShoes will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange.

• Customer’s Responsibility: different color or size

1. You can change the size or color of your item(s). However, if you prefer to exchange for another item(s), please submit a return request here and make a new purchase.
2. You will be responsible for the exchange shipping fees.
3. The exchange request will be processed within 7 days.

Return & Exchange Process

• Please save your proofs of purchase before a return or an exchange.
• To request a return or an exchange, please initiate a return here or contact us by email at info@aomishoes.com. Our customer service team are happy to help all the time.
• The returns and exchanges will be processed once we have received the message.